Contact
Email support@sewercameracost.com for checklist delivery help, receipt copies, account sign-in assistance, reminder updates, or eligible refund requests. We do not offer phone support, we do not collect phone leads, and we do not refer or dispatch local contractors.
Email is the only support channel. There is no phone number, no live chat, and no callback form. Keeping support in email means the order number, the payment, and the request stay in one thread that you can keep.
What to include in your email
Include the email address you paid with, the order number if you have it, the plan you bought, and a clear description of the problem. If a download failed, include the device, the app, and the exact error text. Do not send card numbers, passwords, or verification codes.
If the payment is visible on your statement but no order appears in your account, attach the payment confirmation. That lets support match the charge to the order without asking you to pay again or to guess an order number.
Order and delivery help
The delivery email usually arrives within 5 minutes of payment confirmation. If it has not arrived, check the spam folder and then sign in to your account with the same email to download the file directly. The account download does not depend on the inbox.
If the email address on the order is misspelled, support can correct it after verifying the payment. Write from an address you can access and include the order number so the correction is tied to the right purchase.
Account sign-in help
The account uses a 6-digit code sent to the email on the order. If the code does not arrive, check spam, confirm you are using the same address you paid with, and request a new code after the cooldown. A code expires after 5 minutes.
If you changed email addresses, support can help after verifying the payment. We do not expose whether an address has an account, because that would let someone test addresses they do not own.
Refund requests
A refund is available within 7 days of payment if no PDF has been downloaded and the checklist email has not been sent. Write from the address you paid with, include the order number, and state that both conditions are true.
After the file is downloaded or the first checklist email is sent, the sale is final. If you believe the file was delivered in error, say so in the message and include the delivery time. Support will check the records before answering.
Privacy and deletion requests
You can ask for account profile deletion at support@sewercameracost.com. We complete the deletion within 7 days while retaining the payment records the law requires. The request must come from the address on the account so we can verify ownership.
Do not send sensitive information that the request does not need. The account stores the email, the checklist fields, the order history, and the sign-in session; it does not store card numbers.
What we cannot help with
We cannot schedule a camera company, negotiate a repair, interpret a recording for a legal dispute, or tell you whether a house is safe to buy. We do not file government forms or collect government fees. Those tasks belong to licensed local businesses and professionals.
We also cannot change the price of an order after checkout or waive the final-sale rule outside the written refund policy. The support team can explain the rule and check the order, but it cannot invent a different one.
Response times
There is no published reply window. Delivery problems and refund requests are handled first because they affect a paid order, and a message that includes the paid address and the order number is easier to act on than one that says only that the PDF is missing.
A clear subject line helps, and so does writing from the address on the order. The reply comes by email to that address, so keep access to the inbox while the request is open.
No phone support or lead sales
There is no phone support, no phone input field, and no lead sale. We do not sell, rent, or share your email or checklist answers with contractors or lead brokers. The free pages and the paid PDF are the whole product.
If you need a contractor, choose one yourself and pay it directly. The checklist tells you what to ask; the choice of company and the price of the visit are yours.
Before you write: quick checks
Confirm the address you are writing from matches the address on the order. Check the spam folder and the trash folder for the delivery email. Try the account download once before reporting a missing file, because the account path often solves a delivery problem without a support reply.
If the problem is a sign-in code that did not arrive, confirm the address on the order and wait for the cooldown before requesting another code. If the problem is a charge you do not recognize, check the payment date and the plan amount against the order before writing, and include the payment confirmation if you have it.
What happens after you write
Support reads the message, finds the order by the paid address and the order number, and checks the delivery records. If the file was not delivered, the reply includes a resend or a direct download path. If the file was delivered, the reply explains what the records show and what the refund rule allows.
A refund request is confirmed against the delivery records before it is sent to the processor. A correction request is applied to the order after the payment is verified. Every reply comes by email to the address on the order, so keep access to that inbox while the request is open.
What is the support email?
The only support address is support@sewercameracost.com. There is no phone line, chat widget, or contact form that collects a phone number.
How fast do you reply?
There is no published reply window. Delivery problems and refund requests are handled first because they affect a paid order. Include your order number and write from the address you paid with so the order can be found on the first reply.
Do you have phone support?
No. We do not offer phone support and we do not collect phone numbers. Email keeps the order history and the request in one place.
Can you call the inspector for me?
No. We do not schedule, dispatch, or negotiate with camera companies. The checklist tells you what to ask; you choose and hire the company yourself.
My PDF will not open. What should I send?
Tell us the email address you paid with, the order number if you have it, the device and app you used, and the exact error text. Do not send card numbers or passwords.
Can you delete my data?
Yes. Write to support@sewercameracost.com from the address on the account and ask for deletion. We remove the account profile within 7 days while keeping the payment records the law requires.
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Last updated: 2026-11-13