Refund Policy

You are buying a digital PDF checklist on sewercameracost.com ($15 single checklist, $149 12-month checklist library, or $499 lifetime checklist library on this website).

If you have not downloaded any PDF file and we have not sent you the checklist email, email support@sewercameracost.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it.

After the file is downloaded or the first checklist email is sent, the sale is final.

The $149 plan lasts 12 months of checklists on this website and can be canceled any time in your account before the next renewal. The $499 plan lasts while this website operates. Neither plan is a home-maintenance contract, a contractor, or a visit. After the first checklist email, that charge is final. If we stop operating this website, we email you the last checklist you were entitled to.

Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded entitlement or checklist is delivered.

We do not collect government fees or contractor bills, so we also do not refund government fees or contractor bills. We do not pay any penalty that an agency charges you.

The 7-day window

The window starts on the payment date and lasts 7 days. It covers the period before the digital file is delivered. The two conditions are simple: no PDF has been downloaded, and the first checklist email has not been sent.

If one condition fails, the sale is final. That rule exists because a digital file cannot be returned. It applies to every plan and is not waived by asking for a different answer.

Before delivery

If the order is paid but the file has not been delivered, and you have not downloaded anything, the refund is available within the window. Write from the address you paid with and include the order number. The request is checked against the delivery records before the refund is sent.

If the delivery failed because of a misspelled address, support may correct the address and resend the file instead. The refund rule still applies if you prefer to cancel rather than receive the file.

After delivery

After the file is downloaded or the first checklist email is sent, the sale is final. The file is a digital product that has been delivered, and the question list cannot be returned. A change of mind after delivery is not a refund event.

If you believe the file was delivered in error, say so in your message and include the delivery time. Support will check the records. A delivery error is different from a change of mind and is handled on the facts.

Library plans

The $149 12-month library renews annually until you cancel it in your account. Cancelling stops the next charge. It does not refund a charge that has already been delivered unless the 7-day rule is still available.

The $499 lifetime library is a single payment for access while the website operates. It does not renew. If the site stops operating, we email you the last checklist you were entitled to, as stated in the product description.

Same-day upgrades

A same-day upgrade charges only the difference between what you paid and the higher plan. It follows the same final-sale rule once the upgraded entitlement or checklist is delivered. The original charge is not refunded separately.

The window follows the UTC calendar day. After that day, the upgrade path closes. A request to upgrade later is handled as a new order at the higher plan price, not as a difference payment.

How to request a refund

Email support@sewercameracost.com from the address you paid with. Include the order number, the payment date, and a statement that no PDF has been downloaded and the checklist email has not been sent. If you have the payment confirmation, include it.

Do not send card numbers or passwords. The order number and the paid address are enough to find the purchase. Support will confirm the delivery records before processing the refund.

Processing time

We send the refund to the original payment method. The bank or the card issuer controls when it posts, and 5 to 10 business days is common. The refund confirmation from our side is not the same as the bank’s posting date.

If the refund has not posted after 10 business days, check the statement for a pending credit and then write to support with the order number. Do not open a second payment or send the request to a different address.

Chargebacks and disputes

If you have a question about a charge, write to support first. A chargeback can take longer than a refund and can suspend the order while the bank investigates. A support message with the order number is faster when the issue is a delivery problem.

If you open a dispute, include the order number and the delivery records you received. The support team can provide the same records to the processor. A dispute does not change the refund rule; it changes who reviews the request.

Government fees and contractor bills

We do not collect government fees or contractor bills, so there is nothing of that kind to refund. We also do not pay a penalty that an agency charges you. Those charges belong to the office or the business that billed you.

If a contractor charged you for a camera visit, that charge is between you and the contractor. The refund page covers only the digital checklist purchase on this website.

Contact

Refund questions go to support@sewercameracost.com. Include the order number and the paid address. The support team can explain the rule, check the delivery records, and confirm the refund status.

The full rule on this page is the rule that applies. A support reply that conflicts with this page should be raised with the order number so the record can be corrected.

Can I get a refund after downloading the PDF?

No. After the file is downloaded or the first checklist email is sent, the sale is final. The refund window covers the period before delivery, not a change of mind after the file is in hand.

How do I request a refund?

Email support@sewercameracost.com within 7 days of payment from the address you paid with. Include the order number and state that you have not downloaded a PDF and did not receive the checklist email.

How long does a refund take?

We send the refund to the original payment method. Banks often take 5 to 10 business days to post it, and the exact timing is controlled by the bank, not by this site.

Can I cancel the $149 library?

Yes. You can cancel renewal in your account before the next charge. Cancelling stops future renewals; it does not refund a charge that has already been delivered unless the refund policy applies.

What if I upgraded the same day?

A same-day upgrade pays only the difference and follows the same final-sale rule once the upgraded entitlement or checklist is delivered. The original charge is not refunded separately.

Do you refund government fees?

No. We do not collect government fees or contractor bills, so there is nothing of that kind to refund. We also do not pay a penalty that an agency charges you.

Last updated: 2026-11-13